Xiguanjia
Return & Refund Policy
We are committed to providing you with a satisfactory shopping experience. Learn more about our return and refund policies.
Policy Overview
We understand that you may need to return or exchange purchased products. To protect your rights, we have established clear and fair return and refund policies.
Important Notice: Please inspect products within 7 days of receipt and contact us promptly if there are any quality issues.
Applicable Conditions
- Products must be unused, uninstalled, and in original packaging
- Original purchase receipt and order information must be provided
- No artificial damage or signs of use on the products
- Return requests must be made within 30 days of receipt
Return Process
Contact Customer Service
Submit return request via phone or online customer service
Prepare Products
Package products as originally received, including all accessories and documents
Arrange Pickup
We arrange courier pickup or you ship to designated address
Refund Processing
Complete refund within 7 working days after receiving and confirming products
Exchange Policy
If you receive products with quality issues or that don’t match your order, we provide free exchange services.
Exchange Conditions
- Products have quality issues or functional failures
- Products significantly differ from order description
- Products damaged during transportation
- Wrong size, color selection (round-trip shipping costs apply)
Friendly Reminder: Exchange processing typically takes 3-5 working days after receiving returned products.
Non-Applicable Cases
The following cases are not covered by our return and exchange policy:
- Customized products or special orders
- Opened personal care products
- Damage caused by improper customer use
- Products beyond the return/exchange period
- Gifts or promotional items (unless quality issues exist)
Contact Us
If you have any questions about our return and refund policy, please feel free to contact us:
Customer Service: 400-888-8888
Email: service@xiguanjia.com
Service Hours: Mon-Fri 9:00-18:00
Online Support: 24/7 Smart Assistant